Raleigh, NC—PDQ Mobile X-Ray (Paris, TX) has selected Viztek’s Opal–RAD Web-based PACS and Opal-CR to create an advanced, fast and reliable image acquisition and communications system for its fleet of eight mobile x-ray vans. Operating throughout Central and Northeast Texas and Southeast Oklahoma, Southwest Arkansas, PDQ Mobile X-Ray serves more than 100 nursing homes and imaging centers as well as 30 home health agencies, including nursing facilities, rural clinics, private practices and individual patients at home.
The busy radiology service acquires, reads and reports on more than 1000 x-ray exams each month and takes pride in its ability to provide ultra-fast report turn around and to service imaging sites throughout an expansive geographic area, including rural locations that are up to three hours from major metropolitan areas.
“We can to provide individuals in remote communities with services that are similar to the advanced x-ray imaging delivered in state-of-the-art hospitals,” says Dennis Whitsell, Owner, for PDQ Mobile X-Ray. “But the quality of our exam reporting is largely dependent on our ability to transmit images and results while on the road. A high-quality PACS that is easy to use and can communicate reliably and efficiently through a wireless card is the foundation of our business, as is a partnership with a vendor that provides extremely responsive support for today’s unavoidable disconnects in mobile environments. This, of course, is complemented by superior x-ray acquisition equipment and backed by outstanding radiology talent.”
To maintain its edge in the marketplace, PDQ Mobile wanted to take advantage of the latest digital imaging technology and conducted a search for a PACS vendor that could support its commitment to quality service and help fuel its business growth.
“Viztek’s Opal-RAD PACS provides a host of leading edge Web communications features,” notes Graham Lane, Owner. “The Opal-RAD PACS is simple to use, which is important for a mobile service that is always on the move and must maintain an exacting schedule. Viztek allows us to send our exams to radiologists for prompt interpretation and easily. Additionally, the company’s commitment to fast, informed customer support also will play a decisive role in our success.”
Pointing out that interruptions in wireless service are inevitable due to the current state-of-the-art in mobile computing, Whitsell notes that the speed and quality of a vendor’s customer support significantly affects a mobile fleet’s ability to transmit images to radiologists for timely reporting.
“Viztek’s call-in support process is easy and fast. Their experienced technicians can connect remotely with all our equipment and provide us with any help we need.”
Providing PDQ Mobile with streamlined state-of-the-art exam acquisition in a mobile environment are new Viztek Opal-CR scanners. These compact, tabletop devices make the most of a van’s limited space, while providing reliability and ease of use. Delivering 56 plates per hour with crisp, high-quality images, Viztek Opal-CR takes hospital-quality imaging wherever needed on the road.
With the new equipment and the support of PDQ Mobile’s dedicated traveling and on-site radiology team, reports have been turned around in as few as five minutes and almost always take less than an hour.
“PDQ Mobile is an excellent example of how a specialized radiology practice can leverage technology in creative ways and thrive in today’s rapidly evolving, highly competitive healthcare environment,” said Steve Deaton, Viztek Vice President of Sales. “Viztek is pleased and proud to play a role in their continued success and to assure that everyone, even to those in isolated situations and remote environments, receives quality healthcare. We believe PDQ Mobile installation testifies to Viztek’s ability to custom tailor hardware, software and support solutions to a customer’s specific needs.”
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