This support option is for the Imaging Center or small clinic that only needs end-user and technical support during normal business hours, and does not require or wish to purchase full 24-hour support. The same great service found in the other plans is also present here, including questions about software usage, communication with new equipment (such as a new modality), and periodic software upgrades.
Technical support is also available 24 hours a day, 7 days a week. With this support option you may call anytime with matters ranging from simple usage questions (e.g., “How do I compare multiple studies?”) to configuration (e.g., “We need to add another modality to the PACS.”) to issues requiring immediate attention (e.g., “This is a stat exam and needs to be sent to the doctor immediately.”) Periodic software upgrades are also included.
We offers the “man-on-site” support package for busy hospitals requiring an Opal-RAD representative at all times. In such cases, a fully qualified PACS technician is placed on site and is able to provide immediate assistance with all PACS matters, in addition to the standard 24×7 telephone support.
Support is structured annually and includes periodic software upgrades and maintenance to the Opal-RAD PACS system. The Opal-RAD system offers unprecedented stability and reliability, with availability interrupted only by occasional necessary maintenance, which is scheduled in advance and at the convenience of the institution for off-peak hours.
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