At Viztek, we pride ourselves on our technical support programs and are committed to helping our clients get the most of their Opal-RAD Digital Radiology PACS system. Our customer service and technical support departments strive to quickly resolve any problems that may be encountered with our software, because client relationships are our top priority.
For this reason, Viztek offers free technical support by phone for 30 days after the purchase of any Opal-RAD product. After this initial period, clients usually purchase one of the support packages below.
This support option is for the Imaging Center or small clinic that only needs end-user and technical support during normal business hours, and does not require or wish to purchase full 24-hour support. The same great service found in the other plans is also present here, including questions about software usage, communication with new equipment (such as a new modality), and periodic software upgrades.
Viztek technical support is also available 24 hours a day, 7 days a week. With this support option you may call anytime with matters ranging from simple usage questions (e.g., "How do I compare multiple studies?") to configuration (e.g., "We need to add another modality to the PACS.") to issues requiring immediate attention (e.g., "This is a stat exam and needs to be sent to the doctor immediately.") Periodic software upgrades are also included.
Viztek offers the "man-on-site" support package for busy hospitals requiring an Opal-RAD representative at all times. In such cases, a Viztek fully qualified PACS technician is placed on site and is able to provide immediate assistance with all PACS matters, in addition to the standard 24x7 telephone support.
Support is structured annually and includes periodic software upgrades and maintenance to the Opal-RAD PACS system. The Opal-RAD system offers unprecedented stability and reliability, with availability interrupted only by occasional necessary maintenance, which is scheduled in advance and at the convenience of the institution for off-peak hours.